questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
1. General Questions
Where is Modern Barber Supply located?
Our company is based in Dallas, Texas, but we serve customers all over the United States through our online store.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and secure online payment options. You can find the complete list of accepted payment methods during the checkout process.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Returns and Exchanges
How can I initiate a return or exchange for a product I purchased from Modern Barber Supply?
Initiating a return or exchange is easy. Log in to your account and go to the "Order History" or "My Orders" section. Locate the order containing the item you wish to return or exchange, and follow the provided instructions for initiating the process. If you encounter any issues or have specific questions about returns or exchanges, please don't hesitate to contact our customer support team. For detailed information on our return policy, including timeframes and eligibility criteria, please refer to our Returns and Refunds page on our website. We are committed to ensuring your satisfaction with your Modern Barber Supply purchase.
1. Finding Products
What types of clippers and trimmers do you offer?
We offer a wide range of clippers and trimmers, including cordless, corded, professional-grade, and specialty models designed for various cutting techniques by brands like Andis,Gamma, StyleCraft, Wahl, JRL, Babyliss, and more. Explore our product catalog for detailed information on each model.
Are your barber chairs adjustable and comfortable?
Absolutely! Our barber chairs are designed with both style and comfort in mind. They typically feature adjustable height, reclining options, and padded cushions to ensure a comfortable experience for both clients and barbers.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return or replacement process. Please review our Returns and Refunds page for more details.
Are your products suitable for professional use in a salon or barbershop?
Yes, the majority of our products are designed for professional use in salons and barbershops. We prioritize quality and durability to meet the demands of professional hairstylists and barbers.
Do your clippers and trimmers come with attachments and accessories?
Yes, many of our clippers and trimmers come with attachments and accessories, such as guide combs, lubricating oil, and cleaning brushes. The included items may vary by product, so please check the product description for specific details.
Do you have a product availability guarantee, and what happens if a product is out of stock?
We strive to maintain up-to-date product availability information on our website. However, due to high demand, occasionally, a product may become temporarily out of stock. If a product you're interested in is out of stock, you can sign up for email notifications on the product page to be alerted when it becomes available again. Alternatively, you can contact our customer support team for assistance in finding a suitable alternative or to inquire about the expected restocking date. We appreciate your patience and understanding in such situations.
2. Influencer Program
What is Modern Barber Supply's Influencer Program?
Modern Barber Supply's Influencer Program is an opportunity for active social media barbers to partner with us, promote our products, and earn commissions for successful referrals.
How can I apply to become an influencer for Modern Barber Supply?
To apply, visit our website and fill out the Influencer Program Application form. Our team will review your application, and if you meet the criteria, we'll contact you with further details.
What are the criteria for becoming an influencer?
We look for barbers who are active on social media, have a strong following, and a genuine passion for our products. Meeting these criteria will increase your chances of being accepted into the program.
How do payouts work in the Influencer Program?
Payouts are made on the first Friday of every month. You'll receive your commission earnings via your preferred payment method, which you'll specify during the application process.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
Shipping & Order Status
What shipping options do you offer?
We offer various shipping options, including standard and expedited shipping. The available options and associated costs are presented during the checkout process.
How can I track my order during shipping?
Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order.
What should I do if my order is delayed or missing?
If your order is delayed or missing, please contact our customer support team immediately. We'll work to resolve the issue and provide you with the necessary assistance.
Do you offer international shipping?
Yes, we offer international shipping. We're delighted to serve customers worldwide. During the checkout process, you'll have the option to select your international shipping destination, and the associated shipping costs will be displayed based on your location. Please note that international shipping times may vary depending on the destination country and shipping method selected.
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Canceling or Modifying an Order
You may be able to cancel or modify your order, but the ability to do so depends on the order's current status. To initiate changes, log in to your account, locate the order in the "Order History" section, and check for available options to cancel or modify the order. If these options are not available or if you encounter any difficulties, please contact our customer support team for assistance. Please note that once an order has been shipped, it may not be possible to cancel or modify it, and you may need to consider initiating a return or exchange upon receipt of the items. We recommend acting promptly if you wish to make changes to your order.
Call us
469-432-0286 (U.S. or Canada)
Representatives are available:
MON-FRI: 9am to 5pm CST
SAT-SUN: 10am to 4pm CST
Chat with us
Chat Advisors are available:
MON-SUN: 9am - 9pm PT
